Customer Feedback Winner

Customer Feedback Winner

“Your feedback is valuable to us. Share your comments, good or bad and you will be entered in to win a free pair of shoes One draw made quarterly.”

The above is put on every single invoice Kintec issues and we inform our customers to take the time to honestly comment about their experience with us. We pride ourselves in providing our customers with a memorable experience and the feedback we get from our online feedback surveys show us that we are doing a pretty good job at it.

Most of our customers will consider filling it out, and of those customers, some may forget and some may make it a priority. Some fill it out because they truly want to give feedback, and some use it to complain about a specific situation. Some fill it out because they want a chance to win a free pair of shoes. Whatever your reason is for doing it is fine as long as you do it. Feedback is a great way for helping a company improve or a way to acknowledge the great things they did for you. Either way, it is much appreciated.

There was one lucky customer who was picked out of the entire company to receive a free pair of shoes!  He was a customer shopping in the Port Moody location and he was also a run clinic participant. When I contacted Chris about a free pair of shoes he seemed shocked and surprised, but that might have been because my call woke him up in the morning after a night shift. After he realized what I was saying he was excited that he had won. He also agreed to take a photo when he came into the Port Moody store to collect his prize.

Thanks, Chris for being a sport and taking a picture. We appreciate your feedback. And hey, you got a free pair of shoes for taking 2 minutes out of your day to fill out our online feedback form.

  • Debora Begin

    June 28, 2012 at 8:08 pm Reply

    I love my new Merrell’s. Good customer service and friendly environment. Thank you very much!!!

  • Linda Stappler

    July 1, 2012 at 4:56 pm Reply

    The friendly and knowlegable staff had me tested and out the door in 45 min. in a new pair of runners with Berry insoles and a pair of Montrail sandals which I love. The cost was far less than I expected and the shoes are far more fashionable.I will be back!

  • Colleen

    July 2, 2012 at 6:41 pm Reply

    Just want to say a “BIG THANKS’ to Laura at the West Broadway location.. She was a great help to me , very informative, I got the feeling she knew what she was talking about. The night splint that I went in to purchase was very helpful to my foot, I can at least get out of bed without any pain !! and that is a great “step in the right direction” if you know what I mean ? She also advised me to bring in my every day walking shoes and get an insert for that shoe as well, which I will do in the very near future.. So thankyou again for being so helpful , I really do appreciate your great service. Oh and also thanks to the young gentleman, sorry didn’t get your name , but you showed me a pair of sandals, that would be better for me to wear.

  • Ann McDonell

    July 3, 2012 at 3:09 pm Reply

    I absolutely love the staff at the Suter Brook location. I was absolutely devastated with the onset of plantar fasciitis. I’m 50 years old and had been running since I was 14. I walked in there totally floored with the agony of this condition and met the sweetest, most knowlegable staff ever! They were so compassionate and caring about the excruciating pain I was in. They took such good care of me by providing me with a gait analysis, some wonderful custom orthotics, great shoe advice, and superb rehabilitation recommendations. They’re a fabulous team of experts who’ll get you on the road to recovery. Even if you’re not injured, they will set you up with the best shoes for your feet to prevent it!

  • Grace Oram

    July 5, 2012 at 8:57 pm Reply

    Phil gave excellent customer service to us when we purchased footware at your store. Excellent customer service!!!

  • Kerry Cholowski

    July 6, 2012 at 10:31 pm Reply

    Thank you to Alex in Port Moody for helping me find the perfect runner. I have been injured for over two years and have had a major surgery to put my foot back together. Alex was kind and very good at listening to my specific needs, helping me make a good choice of runner to fit my foot and injury so I can start to walk again. I walked into the store [ in sandals}with a lot of fear and was pleasantly surprised to find myself with a new pair of runners and many assurances of what I could do if ever I was not happy with my choice. Thanks Alex for your patience and I know I will continue to be a customer as well as pass on the good word. P.S. My phsio sent me here and he is never wrong!

  • ms. shawn shabacon

    July 6, 2012 at 11:24 pm Reply

    I am just out of my air cast – purchased at kintec/maple ridge and further purchases with an aircast A60, Birk trad blue footbed and superfeet copper dmp and a new pair of NB wmns 880 runners. I was very pleased with the service of my dealings with Maple Ridge store and the next purchase at the Surrey Kintec store – where I dealt with Alex and Robert.

    Thank you very much. Service was excellent.

  • Judy Biluk

    July 7, 2012 at 8:22 pm Reply

    I’ve always had difficultly with shoes because salespeople try to force me into women’s shoes despite my insistence that I wear a Mens 7 EE. I’ve wasted hundreds of dollars on shoes that made the sales person comfortable IE: a “women’s” shoe, becasue I am a woman, not because it fits. I’ve had complex ankle surgery including fusing my ankle so my shoe issues have mutiplied. Today I had the pleasure of dealing with Laura who was able to hear my concerns and limitations and respect the knowledge that I have of them I have. She was very kind, patient and fun and I have a wonderful, great fitting pair of (“mens”)shoes! Thank you!

  • david Urquhart

    July 11, 2012 at 6:44 pm Reply

    Chris at the North Van store just fixed my back pain with a Sole Heat Moldable Insole and a pair of Montrail Mns Lithia Slide. After he photographed my walking gait and told me what was happening to my arch, he fitted me with an insole that has made a huge difference. The slippers will maintain the support at home. Not only was it an excellent learning experience, but it is so refreshing to get top quality caring and professional service. Thank you. Dave

  • Ron S.

    July 20, 2012 at 5:30 pm Reply

    Yesterday I purchased three pairs of shoes at the Kintec Langley (Twin Rinks). The shoes were for different purposes, walking, hiking, and general purpose yard work. I was served by Jameson Smith, Manager. I was very impressed with his knowledge about the various shoes and how he took measurements of my feet and how well the shoes fit. He was very caring and concerned that the shoes I chose fit well and were comfortable. He was also a very pleasant person to deal with and one who would encourage you to return in the future. His skill, genuine concern, helpfulness, and pleasantness are noteworthy. Thanks, Jameson.

  • Janice Lentz

    July 21, 2012 at 10:30 pm Reply

    Thank you Ermin! Your courteous service and caring attitude helped me achieve the necessary orthotics for my feet, and to your staff as well – all were very professional and helpful. I definitely will refer you to my friends and family, and will be back again to check out your selection of shoes and sandals.

    Sincerely, Thank You! Janice


    July 23, 2012 at 4:07 pm Reply

    I just went in to the store last week for a fitting. My Doctor recommended the store and my wife keeps saying I need to go somewhere different for my next pair of orthotics.
    I must say: Tom was great, the questions,history, examine was far above the last place i went to. He spent a lot of time with us explaining everything, I can’t wait to get my new orthotics. Thanks Tom.
    Sincerly, Lorne

  • Chantal Laverdure

    August 3, 2012 at 1:52 am Reply

    love my Merrel’s ,but even more so i love my orthopedic Birkinstock’s sandals

  • Chantal Laverdure

    August 3, 2012 at 1:57 am Reply

    Matt and Laura where great help at store in Vancouver

  • Judy Roden

    August 3, 2012 at 4:57 pm Reply

    Just wanted to thank Ruby at the North Van store for being so helpful finding new running shoes for my husband. How to put it delicately…..he has weird feet! They have extremely high insteps which make it a problem finding shoes that are comfortable and also fit him. Ruby suggested the new Hoka shoes which are being recommended by a local chiropractor and other happy wearers. He says it’s like walking on sponges and they also don’t let him pronate which helps his back. Thank you for your help and expertise.

  • Karen Blandford

    August 10, 2012 at 7:26 am Reply

    I saw Chelsea at the Surrey location on King George to get some advice on how to treat my plantar fasciitis. Chelsea was super friendly and very knowledgeable. I felt she did a really thorough assesment and spent considerable time with me explaining the possible causes and how I could remedy the problem with custom orthotics and some stretching and strengthing excercises. Thanks Chelsea for you excellent service and I look forward to picking up my orthotics.

  • Katherine Wong

    August 14, 2012 at 10:33 pm Reply

    My husband bought a pair of new balance walking show in June and
    he was very satisfy with the shoe and the excellent service
    of no.171. He suggested that I try your broadway store . The
    Saucony walking shoe was very comfortable.Laura gave me
    excellent service-very patient.Thank you.

    Katherine Wong

  • helle ebbesen

    August 15, 2012 at 10:53 am Reply

    Hi, I’m from Denmark and for the first time ever,I’ve been on holiday in Canada,staying with my family in Langley. It was my cousin,who have been to your shop several times,that told me about your amazing shoes. I have been problems with both my feet and haven’t been able to find any good shoes in Denmark. So we went to visti Kinec in Langley and we was served by Gabrielle, a very sweet and serviceminded person,who new just everything,there is to know about having bad feet and shoes. I bought New Balance Wmns 928 and it felt like heaven to have them on. Walking is no longer a problem for me. Only thing is,I cant buy them in Denmark. Have a nice summer, Helle Ebbesen

  • Karen Bonderud

    August 17, 2012 at 7:57 pm Reply

    Chelsea helped me at the Surrey store and she was very friendly and knowledgable. She explained a lot of things to me and gave me a pretty thorough foot examination. I’ve been wearing my orthotics for a week now and they feel great. The other staff I dealt with at the desk were also very friendly. They werChelsea was bang on time for of my appointments and took as much time as I needed to be properly looked after. Great store, great product, great people.

  • Laurie Putter

    August 18, 2012 at 6:06 pm Reply

    I’ve been to Kintec Vancouver twice, both times I was greeted by friendly staff, they’ve listened to my requests, and I’ve been treated with respect and in a very professional way. Thank you Mike and colleagues. I will be back in the near future for more quality shoes!!

  • Isabella Twyman

    August 19, 2012 at 8:00 pm Reply

    Excellent service, the place to go for shoes in North Vancouver.

  • Gail L

    August 20, 2012 at 11:25 pm Reply

    I love my new orthotics and shoes from Kintec. I received excellent customer service from Shirtina in Port Moody Kintec store and am very impressed with the care and time taken to fit me properly and ensure I was happy with the product and service. Thank you

  • Conni Christensen

    August 21, 2012 at 2:14 pm Reply

    I can’t say enough about Kintec and the staff! It’s one of those few stores that you walk into and they just take care of you. We first discovered the store many years ago because my husband is a runner, then I found my own shoes that were best for my feet. In the past 2 years, my 11 yr old daughter found great running shoes and lots of advise and assistance for her long, slim, over-pronating foot. Turns out that being fitted for orthotics was the way to go … her foot no longer feels like it’s ripping when she walks/runs for a while. Now she can concentrate on her sport rather than the possibility of pain. It means the world to us … Thank you!

  • Susi Thiessen

    August 27, 2012 at 3:59 am Reply

    Last week, I visited Kintec and I received exellent service, a good explanition of what was going on with my feet and a recommendation on what I should do to fix the problem. I found it very helpful and look forward to be able to use my Orthopedic Insoles. The service was great and people were friendly. Everyone knew what they were doing. Thank you so much!

  • sandy noyes

    August 27, 2012 at 6:20 pm Reply

    I just got a pair of Saucony shoes. I have a hard to fit foot and was pleasantly surprised it was so easy to find something that I liked and fit me to a tee. I will definitely be back to get shoes whan I need more.

  • Laurie Putter

    August 27, 2012 at 11:09 pm Reply

    I’ve said I will be back for more to Kintec Vancouver, and I just did that on Thursday 23, 2012!! Thanks to Laura for her assistance and patience!!! Walked out with another pair of excellent shoes!! Thanks once again for friendly and professional assistance!!

  • Linda Pedersen

    September 13, 2012 at 6:13 pm Reply

    I found the service to be very good. I appreciated the interest and concern given to my problems by Matt. Thankyou again.

  • Roberta Tottle

    September 26, 2012 at 8:37 pm Reply

    Knowledgable and personable staff and good match of shoes to use.

  • Linda Weatherbee

    September 28, 2012 at 11:36 pm Reply

    I have visited the Maple Ridge location serval times and have found the staff to be very friendly and helpful. They do not give up on making you satified, they will continue to help you until you are completely satisfied.

  • Linda Weatherbee

    September 28, 2012 at 11:38 pm Reply

    I have visited the Maple Ridge location several times and have found the staff to be very friendly and helpful. They do not give up on making you satified, they will continue to help you until you are completely satisfied. That is nice to see a company that is so dedicated to customer satisfaction.

  • Linda Weatherbee

    September 28, 2012 at 11:42 pm Reply

    I have visited the Maple Ridge location several times and have found the staff to be very friendly and helpful. I have bought several items from them and have found them to be extremly knowledgable. I had a difficult time adjusting to my orthodics and they went above and beyond to ensure my satistaction. Thank you to the staff and Management.

  • Val Willetts

    September 29, 2012 at 12:23 am Reply

    Service with a smile has a whole new meaning with the exceptional service provided by Rebecca, who went out of her way, not only to make certain that my friend and I had the best possible shoes in the most fashionable style that was the best for each of us, she stopped by to pick up a special order at a different store. Now that is over the top!

    I will continue to shop at Kintec where the knowledgable and accommodating team of sport shoe experts willingly share their knowledge and expertise. it’s a consumer haven!

  • Geoff McKeown

    September 29, 2012 at 4:30 pm Reply

    I had a great experience at Kintec yesterday! At first I was treated professionally by a fellow(don”t remember his name) who was very knowledgeable about my actual foot problem! I decided to go elsewhere to basically price check and see what other brands were out there. I wound up coming back to the Kintec store on McCallum in Abbotsford to try on a pair or two. I was introduced to “Kristina” who was to show me the various shoe types and to get me fitted as best as possible. Again I had very friendly service and she sold me some shoes that will hopefully cure my foot issues. I will recommend this place to any of my fellow postal carriers who rely on good footwear for their delivery jobs. Thankyou Kintec!

  • carol bishop

    October 1, 2012 at 5:54 pm Reply

    I got my first pair of orthotics last June, from the Maple Ridge store. The service was good and I even got a follow up phone call in the summer. I hate to be a complainer and told him that things were pretty good. I failed to tell him that if I wear them for a day my heels hurt quite a bit. My daughter in law Wendy says that if I told him, he probably could have done something to possibly fix it. I do regret that I did not let him know and am hoping that I get another call to see how they are now.
    They seem like a real nice staff and are very helpful without being pushy.
    thanks for your service
    carol Bishop

    • AndrewLing

      October 2, 2012 at 1:35 am Reply

      Hi Carol,

      Thanks for taking the time to write on our blog; the same goes with everyone else who has posted! We really appreciate your feedback. It’s no bother at all, and we need (and want) to hear from you if this aren’t working so that we can assist. There is no magic pill when it comes to this, and while there is real science behind it, a bit of it is also trial and error (like much of medicine).

      Someone from Kintec Maple Ridge will be in touch with you within 24 hours.

      We look forward to seeing you again, and helping you out.

  • Richard Butler

    October 8, 2012 at 10:53 pm Reply

    Hopefully this is the feedback link, although it doesn’t say that. In any case, I appreciated the thorough assessment provided by Philip at the North Vancouver store, and his recommendations that I use my existing shoes with various combinations of the regular insert, no insert and the Kinetic insert and record the effects on comfort and possible changes under these differing conditions to better establish the best way forward.

  • Karyn Zemenchik

    October 14, 2012 at 9:32 pm Reply

    I just wanted to say that I have purchased numerous items from the Maple Ridge store and each time was pleasantly attended to. I exchanged one pair of runners with no problems at all. Great customer service!

  • Helen Lohman

    November 3, 2012 at 4:15 pm Reply

    Thank you Chelsey from the King George Blvd. Store. Chelsey has been most helpful and a very delightful young lady to deal with i look forward to my next visit on Nov. 8/12

  • Wendy Selvage

    November 13, 2012 at 11:01 pm Reply

    Thank you for the excellant service,from everyone at Kintec in the Maple Ridge store. Peter was very informative regarding the orthotics that I will be receiving on Thurs. It was also recommended that I purchase a pair of Birkenstock innersoles to put in other shoes. What a relief, they are wonderful. Thanks again!

  • ernie

    November 17, 2012 at 11:15 pm Reply

    thanks so much to theknowledgeable and caring staff at our maple ridge store; who took the time to assess what could be done to alleviate the pressure that my injured toe could not endure. they patiently stretched 4 pairs of my shoes until i could walkin them without constant pain

  • Darleen Bemister

    November 29, 2012 at 1:23 am Reply

    Great job Shirtina and Dennis at the PoMo location. Excellent service, as usual. And great determination with finding a pair of shoes for my teenage son.
    Keep up the good work!

  • Jordan Teves

    December 9, 2012 at 12:10 am Reply

    I had a great experience at Kintec. Ermin was very helpful and explained every step durning my appointment. The use of the camera and treadmill were intresting and helped me understand the reasons why I need orthotics. Thank you!

  • Midge Giacomazzi

    December 9, 2012 at 10:06 pm Reply

    Jen at the Langley Kintec was most helpful and friendly in fitting me with an orthotic for drop foot. Very pleased with it and impressed with all you have to offer.

  • Lynn Somerville

    January 18, 2013 at 6:38 pm Reply

    Great service from the Langley Store – both my husband and I have found Jen & Gabrielle very informative and always ready to help. We tell everyone we know how great the service is.

  • Gloria Cleve

    April 11, 2013 at 1:57 pm Reply

    I have been having foot pain due to arthritis in my toes. I walked into my local Kintec store in Maple Ridge, and Conny knew exactly the right shoe for me. It was incredible. The pain in my foot eased as soon as I put on the shoes. Went for my 5 km hill walk and had no pain. Thank you, Conny, for your knowledge of the products Kintec carries and what would work for me.

    Gloria Cleve

  • Rosemary Robinson

    April 11, 2013 at 9:51 pm Reply

    I am so happy with my recent visit to Port Moody’s Kintec footlab especially with the help of Ermin ,Nikki and Dennis.I have lots of problems with my feet ,and was so amazed and glad to actually read and see on the video the actual problems we are trying to help ,with orthotics and new shoes ,which took me over an hour to pick with Nikki’s patience and help ,i feel sure i will be on the path again and look forward to my next visit to try them out .thank you .

  • Bertha Alexander

    April 21, 2013 at 9:59 pm Reply

    Chelsea Brown provided excellent information on the purchase of orthotics. I really appreciated the help she gave me.

  • Jhaleh Zaraweh

    June 14, 2013 at 8:50 pm Reply

    I was at Kintec-North Vancouver on May 3, 2013 – actually just for my free gait analysis but there was a very nice young salesman there – Philip from Ruislip, England ( I have a cousin there) – and Philip was very meticulous in his presentation, caring and present in the moment – not rushing me that I felt like buying a walking shoe.
    Kudos to Philip – you have a good employee there.

    Jhaleh Zaraweh

  • glenda m price

    July 29, 2013 at 9:17 pm Reply

    I bought my first pair of shoes yesterday from gillian.
    she was so sweet and helpful. my frioe nd pam took me in as she loves hers and she is a postie walking hills in cllege park port moody,
    i walk my poodle every day all arounxd the park and this am was my first in my new columbia shoes.
    love them and they fit narrow as i have a narrow foot. kudo`s to you gillian and pam ,
    i would recommend your stores and your quality of shoes.
    glenda price

  • Sandi Viktora

    August 20, 2013 at 9:24 pm Reply

    I bought a pair of trail runners ,had them for 2monthes but to disappointment the tread were faulty. As they were under manufactures warranty I had no problems exchanging them. I expressed my concerns and was handled with understanding and was given appropriate choices to suit my troubled feet.

  • Wendy Anderson

    November 11, 2013 at 5:13 pm Reply

    I bought shoes from Harninder at the Langley store she was very knowledgeable and very patient ,shoes feel great the service was excellent I will definably go back to Kintec .

  • Jadene Lum

    November 23, 2013 at 9:25 am Reply

    I had an orthotic consultation by Tom this morning and I would like to thank him for his pleasant manner and expertise in providing information on orthotics. The gait video was quite informative and I was amazed to see the problems I was having. I am hoping these new orthotics will help with my knee pain.

  • Judi Schuman

    November 29, 2013 at 11:00 pm Reply

    I’d like to thank Connie for her exceptional service. I arrived before opening and she let me in and helped me immediately. She took one look at my shoes, and my statement that I’m getting a new hip and came up with the perfect shoe with velcroe straps and a sturdy base. Instead of saying – hey we’re open in five minutes she just welcomed me in. Thanks Connie, of Maple Ridge, Have a Great Week


  • Audrey Parker

    January 30, 2014 at 6:41 pm Reply

    The customer service in the store on King George hwy. in Surrey is impeccable, very knowledgeable and personable, I have been a customer of Kintec for many years now. My technician was Tom.

  • Mrs Gloria Howard

    March 24, 2014 at 4:04 pm Reply

    To Whom It May Concern:

    I want to than first Dr. Eddy for informing me about Kintec, I was very happy with the service as soon as I walked into the front door – smiling young faces and eager to please.
    Ermin was fantastic and I learned alot from him – for example I had a pair of walking shoes that look new on top but I didn’t think to look at the heels and sure enough lopsided, so they have gone into the garbage with all my other shoes. Also kitten heels for evening the heel should be wide – thank you Ermin. Looking forward to picking up mu inserts Thursday
    Thank you for all your help and I will have Happy Feet.
    Have a lovely week.

  • liz rougeau

    April 2, 2014 at 2:47 am Reply

    Great store , Maple Ridge-friendly and very well run store. They know their stuff

  • Sandra Chua

    April 5, 2014 at 12:26 am Reply

    Hillary S who recently joined Kintec and she served me today. She works for 1201 West Broadway and provided me excellent services. She gave me advice on running and letting me try out a few running shoes to see which one fits best for me. She is great!Thank you so much!


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