COVID-19 Frequently Asked Questions

The safety and wellbeing of our team and customers is our top priority – always.

Footwear, compression, and bracing fittings at Kintec are now done through our new reservation-based system called One2One. Our team of experts are committed to providing the highest level of personalized service and safety protocols during your appointment.

To learn more about our One2One program and to book an appointment, visit our booking page. As always, you can continue to shop our selection of premium footwear and sports medicine products here.

We’re closely monitoring the changing landscape of COVID-19 so we can continue to make the best decisions to support our customers and team members. For the latest on store openings and hours, visit our store locator.

Your foot health and mobility are essential during these challenging times. We remain more committed than ever to help you stay active on your feet, for life.

What health and safety measures have you adopted?

Your health and safety is our #1 priority. We have changed our store operations to provide the highest level of personalized service and safety protocols during your One2One appointment.

Our One2One safety standards include BC-wide recommendations: Covid-19 symptoms screening, physical distancing, limiting the number of customers allowed in stores, and increased sanitization for all surfaces and equipment between appointments.

Are your stores open? How do I find out about my local store?

Yes! Footwear, compression, and bracing fittings at Kintec are now done through our new reservation-based system called One2One. To see a list of store locations and hours, visit our store locator.

Do I have to wear a mask?

All of our Pedorthists and Fitting Experts will be wearing masks. It is not mandatory to wear a mask. However, if you are able to wear one it is greatly appreciated.  If you cannot wear a mask we will be physically distancing.

What should I bring to my One2One appointment?

Please bring a pair of shorts or pants that can be easily rolled to your knees.

Can I bring my family to my One2One appointment?

As we are trying to limit the number of people in our stores we recommend coming alone to your appointment if possible. If multiple family members must attend one appointment, please ensure everyone stays within the designated appointment area of the store.

How long is a One2One appointment? And what does it include?

You will receive the undivided attention from a Kintec Fitting Expert during your 30 minute appointment.

Your FREE appointment will include:

✓  Reviewing your activities, symptoms and history

✓  Gait analysis

✓  Touchless 3D FitScanTM

✓  Hand-picked selection of products that will help keep you active and pain free

Do I need to book a One2One appointment to try on footwear?

Yes. For all footwear, compression, and bracing fittings we ask that you book a One2One appointment. This allows our team enough time between customers to sanitize all surfaces, shoes, and equipment between appointments.

I have been referred from my doctor for custom orthotics. Should I book a One2One appointment?

No. For custom orthotics please book an Orthotic Assessment appointment here.

Take your first step in staying active and pain free

One2One is more than just safety – it’s an experience!
All footwear and brace fittings at Kintec are now done through our new reservation-based system call One2One.

Reserve a FREE One2One fitting today and experience the perfect fit as a dedicated Kintec Fit Expert guides you through your personalized journey.
Book Now
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